Shipping Policy

Last updated September 1, 2026

Processing time

In-stock orders are packed and handed to the carrier within 1–2 business days of payment authorization. Personalized and made-to-order pieces (initial discs, custom charm combinations) require 3–5 business days before shipping. Business days are Monday–Friday, excluding U.S. federal holidays. Orders placed after 2:00 PM Central Time begin processing the next business day.

Where we ship

We ship to street addresses and P.O. boxes in the United States, including U.S. territories our carriers serve. We do not currently offer international shipping. If that changes we will update this page before accepting international orders.

Shipping methods, charges and estimated delivery

• Standard (USPS Ground Advantage or equivalent) — $5.95, free on orders over $45 after discounts. Estimated 3–6 business days in transit after processing.
• Express (USPS Priority Mail or equivalent) — $14.95. Estimated 2–3 business days in transit after processing.

Transit times are carrier estimates, not guarantees. Total delivery time is processing time plus transit time, and the exact shipping charge for your order is shown before you place it.

Tracking information

When your parcel is scanned by the carrier we email a shipping confirmation with a tracking number to the address used at checkout. You can also check status on our order tracking page. Carrier scans can lag 24–48 hours after collection.

Address changes

Email info@anklegrace.space with your order number as soon as possible. We can usually correct an address before the parcel is handed to the carrier — generally within 12 hours of ordering. Once a parcel has shipped we cannot change the address, and a parcel returned to us as undeliverable is refunded for the item value only, less the original shipping charge.

Delays and carrier issues

Weather, carrier backlogs and holiday volume can extend transit beyond the estimates above. If we know an order will be delayed beyond our stated processing time, we will email you with a revised estimate and offer the option to cancel for a full refund. If a parcel shows no carrier movement for three business days, contact us and we will open a case with the carrier.

Lost, stolen or damaged parcels

• No movement / apparently lost: contact us after three business days of inactivity and we will file a carrier claim. If the parcel cannot be located we will replace the item or refund it in full.
• Marked delivered but not received: please check with household members and neighbours, then contact us within seven days of the delivery scan. We will file a carrier investigation and work with you on a replacement or refund.
• Damaged in transit: email photographs of the item and packaging within seven days of delivery and we will send a replacement or issue a refund at no cost to you.

Sales tax

Applicable sales tax is calculated at checkout based on your shipping destination. See Terms of Sale for details.

Questions about a shipment

Email info@anklegrace.space or call +1 760-625-6362 (Monday–Friday, 9:00 AM – 5:00 PM Central Time) with your order number and we will respond within one business day.