Return & Refund Policy

Last updated September 1, 2026

Return eligibility and window

You may request a return within 30 calendar days of the delivery date shown by the carrier. Returns requested after 30 days cannot be accepted.

Condition requirements

• The item must be unworn and free of scratches, skin oils, lotion residue and odour.
• All original packaging, the pouch and the care card must be included.
• Items must not be altered, resized or repaired by anyone other than us.

Items that arrive back worn or damaged may be returned to you, or refunded in part where the loss in value can be reasonably assessed. We will always contact you before making that decision.

Non-returnable items

• Personalized and made-to-order pieces — initial discs and custom charm combinations — are final sale, because they are produced for you specifically. This does not apply if the item arrives damaged, defective or different from what you ordered.
• Items marked "final sale" on the product page at the time of purchase.

Items reduced in price in our Sale section are returnable on the standard 30-day terms unless the product page states final sale.

Return shipping responsibility

For change-of-mind returns, you pay the return postage and we recommend a tracked service — we cannot refund a return we do not receive. If the item is damaged, defective or not what you ordered, we cover return shipping and will email you a prepaid label.

Refund processing

We inspect returns within 3 business days of arrival and issue approved refunds to the original payment method. Your bank or card issuer typically posts the refund within 5–10 business days after that. Refunds cover the item price and any sales tax charged on it. Original shipping charges are refunded only where the return is due to our error or a damaged or defective item.

Exchanges

We process exchanges as a return plus a new order. Tell us the style you would like when you request the return; if it is in stock we will hold it for 10 days while your return is in transit.

Damaged, defective or incorrect items

Email photographs of the item and its packaging within 7 days of delivery. We will send a replacement or issue a full refund, including shipping, at no cost to you. This is in addition to any rights you have under applicable consumer protection law.

Order cancellations

Email us within 12 hours of ordering and we will cancel and refund in full if the parcel has not yet been handed to the carrier. Made-to-order pieces can be cancelled before production begins.

How to start a return

1. Email info@anklegrace.space with your order number, the item and the reason for the return (or call +1 760-625-6362, Monday–Friday, 9:00 AM – 5:00 PM Central Time).
2. We reply within one business day with a return authorization and the return address.
3. Pack the item with its pouch and care card, and send it with a tracked service.
4. We email you when it arrives and again when the refund is issued.

Please do not send items back without a return authorization — unannounced parcels can be delayed or misidentified.